kini mobile - Support

Contact our customer service here

Hotline

Our multilingual support team is here to help. Mandarin and Cantonese support is available 24/7; English, Filipino Tagalog and French support is available Monday to Friday.

In Canada, call 1888 with your kini mobile SIM or 1-877-822-1888 (Canada Toll-free).

If you are outside Canada, call +852-2156-6628 (Hong Kong), +63-28-5488253 (The Philippines) or +86-20-6631-4456 (Mainland China).

Email

You can expect a reply from us within 2-3 business days. For anything urgent, please use our 24/7 hotline

support@kinimobile.com

Store Location

Prefer in-person help? Visit one of our stores and meet our friendly staff

Toronto Pacific Mall Store

Address:

4300 Steeles Ave E, Unit D71, Markham, ON L3R 0Y5

Opening Hours:

Mon - Sun: 11:00am - 6:30pm

Phone:

+1 437-363-3666

Toronto First Markham Place Store

Address:

3255 Hwy 7, Unit 160, Markham, ON L3R 3P9

Opening Hours:

Mon - Sun: 11:00am - 7:00pm

Phone:

+1 437-362-3888

Vancouver Lansdowne Centre Store

Address:

5300 Number 3 Rd, Shop 224, Richmond, BC V6X 2X9

Opening Hours:

Sun - Thu: 10:00am - 7:00pm
Fri - Sat: 10:00am - 8:00pm

Phone:

+1 236-966-6999

Vancouver Crystal Mall Store

Address:

Shop 1203, 4500 Kingsway, Burnaby, BC V5H 2A9

Opening Hours:

Mon - Sun: 11:00am - 6:30pm

Phone:

+1 236-966-9696

[Reseller] Edmonton Chinatown Store

Address:

10730 97 St NW, Edmonton, AB T5H 4R2

Opening Hours:

Mon - Fri: 10:00am - 5:30pm
Sat: 11:00am - 5:00pm
Sun: Closed

Phone:

+1 825-983-2888

[Reseller] Toronto Metro Square Store

Address:

3636 Steeles Ave E, Unit 121b, Markham, ON L3R 1K9

Opening Hours:

Sun - Mon: Closed
Tue & Fri: 11:00am–6:30pm
Wed, Thu & Sat: 11:00am–7:00pm

Phone:

+1 647-764-9999

[Reseller] Toronto Chinatown Centre (Sim Phone Booth)

Address:

222 Spadina Ave. Unit 150, Toronto, ON M5T 3B3

Opening Hours:

Mon - Sat: 11:00am - 6:00pm
Sun / Holiday: 12:00pm - 5:00pm

Phone:

+1 416-518-1228

[Reseller] Winnipeg Pembina Hwy (Speed Mobile)

Address:

2987 Pembina Hwy B, Winnipeg, MB R3T 5L5

Opening Hours:

Mon - Sun: 10:00am - 6:00pm

Phone:

+1 204-808-0360

HKTVmall

Address:

Online Store

Phone:

+852 21566628

Hong Kong Apliu Street

Address:

Apliu St, Sham Shui Po, Hong Kong

Phone:

+852 21566628

Lazada Philippines

Address:

Online Store

Phone:

+63285488253

Shopee Philippines

Address:

Online Store

Phone:

+63285488253

Frequently Asked Questions

Frequently Asked Questions

Contact our customer service here

Hotline

Email

Store Location

Toronto Pacific Mall Store

Address:

Opening Hours:

Phone:

Toronto First Markham Place Store

Address:

Opening Hours:

Phone:

Vancouver Lansdowne Centre Store

Address:

Opening Hours:

Phone:

Vancouver Crystal Mall Store

Address:

Opening Hours:

Phone:

[Reseller] Edmonton Chinatown Store

Address:

Opening Hours:

Phone:

[Reseller] Toronto Metro Square Store

Address:

Opening Hours:

Phone:

[Reseller] Toronto Chinatown Centre (Sim Phone Booth)

Address:

Opening Hours:

Phone:

[Reseller] Winnipeg Pembina Hwy (Speed Mobile)

Address:

Opening Hours:

Phone:

HKTVmall

Address:

Phone:

Hong Kong Apliu Street

Address:

Phone:

Lazada Philippines

Address:

Phone:

Shopee Philippines

Address:

Phone: