Set Up kini eSIM

kini eSIM is now available. You can : 

• Order and activate a new eSIM 
• Convert your existing kini physical SIM to eSIM 
• Transfer an eSIM between devices 
• Replace an eSIM (for lost or broken devices) 

Check if your device supports eSIM 

1. Open your phone dialer and enter *#06# 
2. If you see an EID number, your device supports eSIM 
3. If no EID is shown, your device may not support eSIM. Please visit "Plans" and select Physical SIM instead. 
   
   

Setting up a kini eSIM
 

Before you start: 

• Connect to a Wi-Fi network 
• Open the eSIM activation email
• Each eSIM/QR code can only be installed once. After installation, it cannot be transferred to another device or reinstalled if removed.
• The eSIM can only be activated within Canada. If you are currently outside Canada, you may complete the installation in advance ; once you arrived, simply turn on the eSIM 🔛 to start using the service.

A. New eSIM Activation

     
For iPhone 

• Click the activation link (iOS 17.4 or above) or scan the QR code from the email using your device camera 
• Follow the on-screen steps to complete activation 

For Android / HarmonyOS (steps may vary by brand) 

• Take a screenshot of the QR code from the email
• Go to Settings → Network & Internet → SIMs→ Add eSIM 
• Select “Use QR Code”, then scan the QR code or import it from your photos 
• Follow the on-screen steps to complete activation 

B. Port-in Your Existing Phone Number to kini eSIM 
 

After your kini eSIM is installed and active: 

1. Keep your existing SIM (physical or eSIM) and number active until porting completes 
2. Do NOT delete any eSIM from your device 
3. Turn kini eSIM ON as the current line 
   
   

(Tips: For dual eSIM devices, you can set one as the “primary” SIM and the other for “Work / Personal”.)
 

4. Submit your port-in request: Log into “My kini” → “Port-in” → follow instructions 
   
   
5. Switch back to your original SIM as active 
6. Your current provider may send a port-out authorization SMS (If required) → Reply “YES” 
7. Turn kini eSIM ON again 
8. Once port-in succeeds, you’ll receive a confirmation SMS and your number will be fully active with kini  
   
   Click here to watch port-in demo video
    

Need Support for eSIM Services? 
 

Please call 1888 to reach our Customer Service team and validate your SIM ownership, for assistance with: 

1. Converting your kini physical SIM to eSIM 
2. Transferring an eSIM to another mobile device 
3. Replacing an eSIM (lost or broken device)